Check-In Information

By this stage, you should have completed your onboarding with Swansea University. Now, it's time to complete your true onboarding so we are able to check you into your new room! Links to complete this will have already been sent to you via email and are addressed from ‘true’. If you’ve not seen this or can’t find the email, please check your junk or contact us so we can help!

Are you sharing your room with a dual occupant? Please complete our dual occupant form here so we can register your dual occupant in our system (this means we can give you both a room key!). *only applicable for studio rooms, and only needs to be completed if the partner will be living in the room full time. Not a visiting boyfriend/girlfriend.

Download true student+ here (iOS).

The essential true student+ app will be your go-to for anything true-related. You can log into your true student account, report maintenance, sign-up to trueLife events, meet and chat with your neighbours, and more…

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.

It is important you review the policy certificate, key facts and confirm your cover here.

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

true Swansea
50 Morfa Road
Swansea
SA1 2FD
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We have limited car parking onsite, bookable on a first come, first served basis at £25.00 per week. Parking is strictly for those who have reserved and booked a space with us. Please avoid using car parking bays at any time during your stay. If you wish to book a car parking space (subject to availability), please contact our sales team.  

If you are arriving by car, we will have team members permitting access to our car park and coordinating on the day to allow you to drop items off curbside. Your car will then need to be moved to allow the next car to pull up and unload. The nearest car park to true Swansea is the High Street NCP, 47 Strand, Swansea, SA1 1NS. This car park is approximately 2 minutes from the accommodation and a 7-minute walk. Car park charges vary from £0.50 for 1 hour to £6.00 per day. 

Please be mindful that council parking attendants may be operating in the surrounding area, so ensure that you adhere to any parking restriction signage. Parking on double yellow lines or at the bus stop outside of the accommodation may result in a parking fine, which true student do not accept any liability for.

Travelling by train

We are just a 12-minute walk away from Swansea Train Station. If you have too much to carry, Taxis are available outside the station and will cost approximately £6.00 to true Swansea.

Travelling by bus

The address for Swansea Bus Station is Swansea, SA1 3QX. From the bus station, it is approximately a 27-minute walk, 23-minute bus journey or 7-minute taxi to the accommodation.

Cycling

It’s unlikely you will be travelling by bicycle to check in, but incase you plan on bringing your bike with you, we have plenty of outdoor cycle storage for you to secure your bike. Please ensure you bring your own strong, secure bike lock!

If you are arriving by car, enter the car park. Our team will be coordinating your arrival and will direct you to enable you to check-in.

For all other guests, arrive at true Swansea and enter via the main entrance gate. On arrival, you will be met by a member of our friendly team who will check you in, provide you with your room key and take you to your room!

Our team work hard to ensure a quick, smooth and hassle-free check-in experience. Should it be busy when you arrive, you may find there is a short wait before we can get you checked in. We will provide you with refreshments while you wait and be reassured, we try to keep any wait to a minimum.

It is useful to have a note of your unique booking reference, however this is not essential. All you need is your Photographic ID (e.g. passport or driver's license) and proof of student status (e.g. your student card or university email). If you have not received your student card by the time you come to check in, this must be presented to us within 5 days.